Thank you for visiting the Official Terra Peak online store. We take a lot of care in the design and quality of our products, and want you to be 100% happy with the service you get from us.
We offer both standard shipping and express delivery types for UK orders.
Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen.
We use a variety of carefully selected carriers, and once your order has been handed over to the carrier, we will send you a confirmation email.
In most cases carriers do not operate or deliver on Bank Holidays.
UK Standard Delivery
United Kingdom Standard Delivery £4.95
Delivery usually within 3-5 working days.
We strive to have your order with you within five working days, where a signature will normally be required on arrival. You are able to nominate an alternative delivery address (such as your place of work) at the time of ordering, if this is more convenient for you.
This service includes Saturday deliveries if and when possible.
Where delivery isn't possible, the parcel will be taken to your nearest Post Office sorting office and you will receive a card to take to the office and collect your order when convenient.
Please note that orders over a certain value may be delivered via a specialist courier. This type of courier will typically require a signature, and may not always be able to make deliveries on Saturdays.
UK Express Delivery
United Kingdom Express Delivery £7.95
Delivery usually within 1-2 working days.
If we receive your order by 4.00pm (GMT/BST) on a working day, we will despatch your order the next working day. Upon delivery of your order, a signature will be required. Please note: Saturday is not classed as a working day, however some couriers may make deliveries on this day. We are unable to guarantee a Saturday Service .
Dependent upon the carrier used, and if you are not able to take delivery of your order, the parcel will be taken to either your local Post Office sorting office or the carrier’s local depot. The courier will leave a calling card explaining where your item is being kept, where to collect it from or how to reschedule delivery for a convenient day.
The following information applies to items purchased directly from us @ www.terrapeak.co.uk
If you wish to return an unwanted product you can do so up to 30 days from the date of purchase. Please send the item inlcuding proof of purchase and a cover letter letter explaining why its being returned to our distribution centre address listed below.
If you beleive your product has developed a fault and you need to return an item please visit our warranty and returns page in the toolbar for advise and then contact us using the relevent form.
Terra Peak Returns
Engine Shed Lane